1About this policy
This Privacy Policy explains how BuyGenix Solutions ("BuyGenix", "we", "us"), operating from Delhi, India, collects, uses, shares and protects personal data when you use buygenixsolutions.com, the client portal, our tools and our services.
BuyGenix decides why and how this data is processed, and is responsible for it under applicable Indian law, including the Digital Personal Data Protection Act, 2023. Please read this policy together with our Terms and Conditions.
2Information we collect
Information you give us
- Your name, business name, email address, mobile or WhatsApp number and business address
- Business details such as GSTIN, IEC, PAN and the documents you share for registrations and filings
- The products you sell or buy, your markets and your export interests
- Buying requirements you post, including the product, quantity, location and your contact details
- Company profiles, catalogues, product photos and logos you ask us to publish
- Messages you send us by email, WhatsApp, phone or our forms
When you sign in
If you sign in with Google, we receive your name and email address from Google. We may ask you to verify your mobile number.
When you pay
Online payments are processed by Razorpay. We receive the payment status, amount and transaction reference. We do not receive or store your card, UPI PIN or bank login details.
Collected automatically
When you visit the website, we and our analytics provider collect technical information such as your device and browser type, IP address, approximate location, the pages you view and the site that referred you.
Stored only in your browser
Our free tools and some portal settings save what you type in your own browser on your device, so it is there when you come back. This information is not sent to us unless you choose to save or submit it.
3How we use your information
- To create and run your account and membership, and to verify your identity and mobile number
- To show buyer requirements and supplier profiles, and to unlock buyer contacts for members
- To prepare and file registrations and documents on your behalf when you ask us to
- To process payments and issue invoices
- To reply to your enquiries and give support
- To send service messages, such as activation, renewal reminders and updates about your requests
- To send news and offers about our services, which you can stop at any time
- To understand how the website is used and to improve it
- To prevent fraud, misuse and security incidents
- To meet our legal, tax and regulatory obligations
We do not sell your personal data, and we do not use it for third-party advertising.
4If you post a buying requirement
When you post a requirement as a buyer, our team reviews it before it is shared. The product, quantity and location are shown publicly on our website. Your name, mobile number and email address are shared only with members who unlock your requirement using a lead credit, so that they can contact you about it.
Members must use your details only for your requirement and are not allowed to resell or share them. If you no longer want to be contacted, write to us and we will remove or close your requirement.
5Supplier and company profiles
If your business is listed in our supplier directory, details such as your company name, products, location and business credentials you have shared are shown publicly so that buyers can find you. You can ask us to update or remove your profile at any time.
6Who we share information with
- Members: buyer contact details are shared with members who unlock a requirement, as explained above.
- Service providers: companies that help us run the website and services, such as website hosting, database hosting, sign-in and analytics, payment processing, and email and messaging. They may use the data only to provide their service to us.
- Government authorities and portals: when you ask us to file a registration or document, we submit the required details to the relevant authority or portal.
- Professional advisers: such as accountants or lawyers, where needed and under confidentiality.
- Legal requirements: when required by law, a court order or a lawful request from a government authority.
- Business transfer: if our business is reorganised or sold, data may move to the new owner under this policy.
7Where your data is stored
We use cloud providers to store and process data. Our main database is hosted with Supabase in Japan, and our website is delivered through Vercel's network, which may process data in India and other countries. Google, Razorpay and our other providers may also process data outside India.
When data is processed outside India, we use reputable providers and keep the transfer to what is needed to provide the services, in line with Indian law.
8How we protect your data
We use reasonable security measures, including encrypted connections (HTTPS), access controls that limit each account to its own data, and restricted staff access. Payment details are handled by Razorpay, not by us.
No system is completely secure. Keep your login safe and tell us at once if you suspect unauthorised access to your account.
9How long we keep your data
We keep personal data for as long as your account or membership is active and for up to 3 years after it ends, after which we delete or anonymise it. Records we must keep under tax, accounting or other laws, such as invoices, are kept for the period those laws require. Buyer requirements are kept while they are useful to members, or until the buyer asks us to remove them.
10Cookies and browser storage
- Essential: needed to keep you signed in and to make the website work.
- Analytics: Google Analytics helps us understand how visitors use the website. It uses cookies and reports usage in aggregate.
- Preferences: remember your choices, such as tool inputs and settings, in your browser.
You can block or delete cookies and browser storage in your browser settings. Some features, such as staying signed in, may not work without them.
11Your rights
Under applicable law, you may:
- Ask for a summary of the personal data we hold about you and how we use it
- Ask us to correct, complete or update your data
- Ask us to delete your data, unless we must keep it by law
- Withdraw consent you have given, for example to marketing messages
- Nominate another person to exercise your rights if you are unable to
- Raise a grievance with us, and if it is not resolved, with the Data Protection Board of India
To use any of these rights, write to Info@buygenixsolutions.com from the email linked to your account. We may need to verify your identity, and we respond within 30 days. Withdrawing consent or deleting data may mean we can no longer provide some services.
12Messages we send
We send service messages about your account, payments, leads and requests by email, WhatsApp, SMS or phone. We may also send news and offers; you can stop these at any time by replying "STOP" on WhatsApp or by writing to us. Service messages continue while your account is active.
13Links to other websites
Our website links to other services such as Instagram, Facebook, WhatsApp, government portals and payment pages. Their privacy practices are their own. Please read their policies when you use them.
14Children
Our services are for businesses and for adults aged 18 and above. We do not knowingly collect personal data from children. If we learn that we have, we will delete it.
15Changes to this policy
We may update this policy from time to time. We will tell active members about material changes by email or WhatsApp, and the latest version will always be on this page with its updated date.
16Contact and grievances
BuyGenix Solutions
Delhi, India
Email: Info@buygenixsolutions.com
WhatsApp: +91 93155 28137
For a privacy question, a request about your data or a complaint, write to the email above with "Privacy" in the subject. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.
