Terms and Conditions

1Acceptance of these terms

These Terms and Conditions ("Terms") are an agreement between you and BuyGenix Solutions ("BuyGenix", "we", "us"), operating from Delhi, India. They apply when you visit buygenixsolutions.com, create an account, buy a membership or any other service, or use our tools.

By using the website or our services, or by paying for them, you agree to these Terms and to our Privacy Policy. If you accept on behalf of a business, you confirm that you are authorised to bind that business. If you do not agree, please do not use our services.

These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature.

2Definitions

• Member: a business with a paid BuyGenix membership plan.
• User: anyone who visits the website or uses our free tools, whether or not they are a member.
• Services: everything we provide, including memberships, buyer leads, registrations, documentation, digital services, tools, software and support.
• Buyer requirement or lead: a buying requirement posted by or collected from a buyer, importer or bulk purchaser.
• Lead credit: a unit included in a membership plan that unlocks the contact details of one buyer requirement.
• Client portal: the signed-in area of the website where members see their plan, credits, leads and tools.

3Eligibility and business use

Our services are meant for businesses and professionals, for business purposes. They are not offered for personal, family or household use.

You must be at least 18 years old and legally able to enter into a contract. You agree to give accurate, current and complete information about yourself and your business, and to keep it up to date.

4Your account

• You may sign in with Google or with the details you register. Keep your login secure and do not share it with anyone outside your business.
• One membership is for one business. Sharing an account or its leads with another business is not allowed.
• You are responsible for all activity under your account. Tell us at once if you suspect unauthorised use.
• We may ask you to verify your mobile number, your identity or your business details before activating or continuing a service.

5Our services

Depending on the plan or service you choose, BuyGenix may provide:

• Buyer requirements and lead credits through the client portal
• Member tools for export documents, quotations, price sheets and demand insights
• Business and export registrations, GST services and compliance support
• Export documentation support and international filings
• Digital product catalogues, virtual business cards, and SEO and social media services
• Free export tools such as calculators and document generators
• Custom ERP and software development, and payment gateway setup support

What is included for you depends on the plan you bought, as published on our membership page at the time of purchase, or on the written quote for a separate service. We may improve, change or retire features, but we will not materially reduce the core benefits of a plan during the period you have already paid for.

6Membership plans

• Plans are offered as Starter, Growth, Professional and Enterprise. Each plan runs for 365 days from activation.
• A membership is activated after we receive cleared payment and the profile details we need to serve you.
• Memberships do not renew automatically. Renewal is at the price current at the time of renewal.
• Plan benefits belong to the member business and cannot be transferred, split or resold.
• Registrations included in a plan are listed on the membership page. Government, portal and third-party fees are payable by the member unless the plan page says otherwise.

7Fees, GST and payment

• Prices are in Indian rupees and exclude GST, which is charged at the applicable rate (currently shown as 18%) on our invoice.
• Fees are payable in advance. Online payments are processed by our payment partner, Razorpay; we may also accept bank transfer or UPI. We do not store your card or bank details.
• Give us the correct GSTIN and billing details before payment if you want them on the invoice. Invoices cannot always be changed after the return period has passed.
• Completed payments are not refundable except as set out in the refund policy below. If a payment fails and money is debited, the reversal is handled by your bank or the payment provider under their own rules.
• Raising a chargeback or payment dispute for services that have been delivered, without first contacting us, is a breach of these Terms. We may suspend the account while the dispute is open and recover the amount with any charges we incur.
• We may change our prices at any time. A change does not affect a period you have already paid for.

8Buyer leads and lead credits

How leads work

Buyer requirements are reviewed by our team before they are shared. Product, quantity and location are visible without a plan. One lead credit unlocks one buyer's contact details: name, mobile number and email.

Monthly lead credits

Each plan includes a monthly number of lead credits as shown on the membership page. Unused credits do not carry over to the next month. Lead credits have no cash value and cannot be refunded, transferred or exchanged.

No guarantee of business

Reviewing a requirement does not mean we guarantee the buyer's identity, intentions, creditworthiness, response or order. Buying decisions are outside our control. Always check a buyer yourself and use safe payment terms; our guide on spotting fake export buyers can help.

Not exclusive

Leads are not exclusive unless we agree otherwise in writing. The same requirement may be available to other members.

How you may use lead details

Use a buyer's details only to contact them about their requirement. Do not resell, publish or share them, add them to mailing lists without consent, send bulk or repeated unwanted messages, or harass any buyer.

Reporting a wrong lead

If you believe an unlocked lead is wrong or fake, report it within 7 days with details. We will review it and decide on any action, which may include restoring the credit.

9Refund policy

Membership fees are not refundable once the membership has been activated and onboarding has started. This includes cases where leads are still to be used, your business circumstances change, or you are unhappy with lead quality (please use the review process below).

Exception: services not delivered

If we fail to make any leads available or to start any service within 60 days of activation and completed onboarding, you may ask for a partial or full refund in writing. Refunds in this case are decided by BuyGenix management.

Other services

Fees for registrations, documentation, software, ERP and payment gateway setup are not refundable once work has started. Government and third-party fees already paid on your behalf cannot be refunded by us.

Review process

For concerns about leads or service delivery, write to Info@buygenixsolutions.com. We will look into it and reply within 7 working days.

10Registration, compliance and documentation services

• We prepare and file applications using the information and documents you give us. You are responsible for their accuracy and genuineness.
• You authorise us to act on your behalf on the relevant portals for the agreed filings, and you agree to share one-time passwords, approvals or signatures when they are needed.
• Approval, timelines and objections are decided by the government authority or issuing body. We cannot guarantee an approval or a timeline.
• We are not responsible for a rejection, delay, penalty or late fee caused by incorrect or late information from you, by the authority, by portal downtime, or by a change in law.
• Ongoing compliance, such as returns, renewals and the annual IEC update, remains your responsibility unless it is part of a service you have bought.
• Our guidance is general compliance support. Where a matter needs a formal legal or tax opinion, please consult a qualified professional.

11Free tools and member tools

Our calculators, generators and planners give estimates based on the figures you enter and on general rules. They are provided as they are, for convenience, and are not legal, tax, customs, banking or freight advice. Check results with your forwarder, bank, customs broker or chartered accountant before relying on them.

Documents created with our tools, such as proforma invoices and quotations, must be reviewed by you before you send them. You are responsible for their content.

12Custom ERP and software services

• Each software or ERP project is governed by a written proposal that sets out the scope, modules, timeline, price and support. If the proposal and these Terms differ, the proposal applies to that project.
• Work outside the agreed scope is a change request and may change the price and timeline.
• You agree to give timely inputs, data, feedback and approvals. Delays on your side may move the timeline.
• Ownership of the software and the data, hosting, access and handover are as agreed in writing in the proposal.
• We test our work carefully, but no software is free of every error. We fix reported defects as described in the proposal.
• You remain responsible for the accuracy of data entered into the system and for keeping your own copies unless backup is part of the agreed service.

13Payment gateway setup services

We offer setup help for third-party payment gateways as an add-on service. We are not a bank, NBFC, payment aggregator or licensed financial institution. Our role is limited to technical and administrative setup support.

Nature of the service

We help with integration, configuration and handover of gateways such as Razorpay, PayU, Cashfree, Stripe or any provider you choose. We do not own or control these platforms, their infrastructure or the handling of funds.

Setup fee

The fee is only for professional setup work, not for payment processing. It is a one-time charge and is not refundable once work has started.

After handover

After handover, payment processing, refunds, chargebacks, fraud checks, KYC, data security and regulatory compliance are the responsibility of the gateway provider and of you. We are not liable for issues arising after setup.

Your responsibilities

You must read and accept the provider's terms yourself, complete your own KYC and compliance, and make sure your business follows the law and the provider's acceptable use policy.

Indemnity and disputes

You agree to indemnify BuyGenix, its owners, employees and agents against claims, losses or liabilities arising from gateway transactions, regulatory action, chargebacks or breach of the provider's terms. For payment, refund or transaction disputes, contact the provider directly. We are not a party to disputes between you and the provider.

14Content you share with us

When you give us content, such as a buyer requirement, a company profile, product details, a catalogue, photos or a logo, you confirm that it is accurate and lawful and that you have the right to share it.

You give us a non-exclusive, royalty-free licence to host, format, display and promote that content on our website and channels to provide the services. We may review, edit for format, or remove any content that breaks these Terms or the law. We do not endorse content posted by users.

15Acceptable use

You agree not to:

• Give false information, impersonate anyone, or post fake requirements or offers
• Copy, scrape or download our data or leads using bots, scripts or other automated means
• Get around lead credit limits, security, or access controls, or reverse engineer our software
• Sell, rent or share account access or lead details
• Send spam, malware or misleading messages through or about our services
• Offer or trade goods or services that are prohibited, restricted without a licence, or sanctioned
• Break export, import, customs, foreign exchange, tax or data protection laws in India or in the buyer's country
• Harass, threaten or abuse buyers, other members or our staff

16Communications

You agree that we may contact you by phone, WhatsApp, SMS and email about your account, payments, leads and services. Marketing messages include a way to opt out; service messages continue while your account is active.

17Data protection and confidentiality

We handle personal data as described in our Privacy Policy and in line with applicable Indian law.

Buyer contact details you unlock are confidential. You are responsible for using them lawfully, only for the stated purpose, keeping them secure, and deleting them when they are no longer needed or when the buyer asks.

Each of us will keep the other's non-public business information confidential and use it only to provide or receive the services, except where disclosure is required by law.

18Intellectual property

The website, software, tools, guides, designs, text, graphics and the BuyGenix name and logo belong to BuyGenix or its licensors and are protected by law. We give you a limited, non-exclusive, non-transferable right to use them for your own business while you use our services. You may not copy, republish, sell or create competing products from them without our written permission.

19Third-party services and government portals

Our services connect with or depend on third parties, such as Google sign-in, Razorpay, WhatsApp, courier companies and government portals like DGFT, GST and ICEGATE. Their services are governed by their own terms. We are not responsible for their availability, fees, decisions or actions.

20Disclaimer of warranties

The website and services are provided "as is" and "as available". To the extent the law allows, we do not promise that they will be uninterrupted or error-free, or that they will produce any particular result.

Our guides and articles give general information that may change over time. They are not legal, tax or financial advice. We do not guarantee orders, revenue, buyer responses or search engine rankings from any service.

21Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill or data.
• We are not liable for the outcome of any dealing between you and a buyer, supplier or other third party, or for losses from acting on lead information.
• Our total liability for all claims relating to a service is limited to the fees you actually paid us for that service in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited under Indian law.

22Indemnity

You agree to indemnify and hold harmless BuyGenix, its owners, employees and agents against any claim, loss, penalty, cost or expense, including reasonable legal fees, that arises from your breach of these Terms, your content, information or documents you gave us, your dealings with buyers or suppliers, your use of lead details, or your breach of any law.

23Force majeure

We are not responsible for any delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, riots, government action, strikes, power, internet or portal outages, cyber attacks, and failures of third-party providers.

24Referral programme

Members who refer a new paying member may be eligible for a commission, as communicated by our team. Commission is earned only after the referred member's payment has cleared and has not been refunded. Self-referrals and duplicate or fraudulent referrals do not qualify. Commission terms, amounts and timelines are decided by BuyGenix and may change without notice.

25Suspension and termination

We may suspend or end your access, with immediate effect where needed, if you breach these Terms, give false information, misuse lead details, fail to pay, raise an unjustified chargeback, act unlawfully or put others at risk. No refund is due when access is ended for any of these reasons.

You may stop using the services at any time; fees are refundable only as set out in the refund policy above. Sections that by their nature should continue, such as payment, confidentiality, intellectual property, liability, indemnity and disputes, continue after termination.

26Governing law and disputes

These Terms are governed by the laws of India. If you have a dispute with us, please first write to Info@buygenixsolutions.com so we can try to resolve it within 30 days. If it is not resolved, the courts at Delhi, India have exclusive jurisdiction.

27Changes to these terms

We may update these Terms from time to time. We will tell active members about material changes by email or WhatsApp at least 14 days before they take effect. Continuing to use the services after that date means you accept the updated Terms. The current version is always on this page.

28General

• Whole agreement: these Terms, the Privacy Policy, the plan details at purchase and any written proposal form the whole agreement for the services they cover. A signed written agreement or proposal takes priority over these Terms for its project.
• Severability: if any part of these Terms is found invalid, the rest stays in force.
• No waiver: not enforcing a right at one time does not waive it.
• Assignment: you may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a reorganisation or sale of our business.
• Relationship: we act as an independent service provider. Nothing here creates a partnership, agency, employment or franchise, and we do not act as an agent of any buyer or supplier.
• Notices: we send notices to the email or WhatsApp number on your account. Send notices to us at the contact details below.

29Contact and grievances

BuyGenix Solutions
Delhi, India
Email: Info@buygenixsolutions.com
WhatsApp: +91 93155 28137

For a complaint about the website, content or services, write to the email above with "Grievance" in the subject. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.